Refund policy

RIGHT OF WITHDRAWAL

The Customer has a period of fourteen (14) calendar days, starting from the date of receipt of the product, or from the conclusion of the sales contract in the case of services, to exercise the right of withdrawal, as established in Article 102 of Royal Legislative Decree 1/2007 of November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws (hereinafter, RLD 1/2007).

If the Seller fails to comply with its obligation to provide information and documentation regarding the right of withdrawal, the withdrawal period shall expire twelve (12) months after the end of the initial withdrawal period, in accordance with Article 105 of RLD 1/2007.

The right of withdrawal shall not apply to the contracts referred to in Article 103 of RLD 1/2007.

All returns must be communicated to the Seller by requesting a return number through the designated form or by email at info@marksenco.com, indicating the corresponding invoice or order number.

If the return is not made using the original packaging, the Seller may charge the Customer for the associated costs, provided that the Customer is informed in advance through the same communication channel used.

Once the Customer has received the return number, they must send the product to the Seller, clearly indicating this number on the shipping label. Shipping costs shall be borne by the Customer.

The return must be sent to:

Marksen Vision S.L. C/ Lledoner 8 12550 Almazora (Castellón), Spain